FAQs

Hangar 247 Support

Frequently asked Questions

How long has Hangar 247 been in business?
Hangar 247 has been online since May 2017 although it is not a new business. Most people worldwide will know the business by its foundation brand of Southern Aircraft Sales Ltd that was established 20 years ago.

Where is Hangar 247 located?
We have offices in Warkworth, New Zealand and Melbourne, Australia.

Are Hangar 247 aircraft brokers?
No. Whilst Southern Aircraft Sales Ltd originated in the aircraft brokering business in 1999, specifically Hangar 247 is a fixed fee classified advertising platform connecting buyers and sellers direct.

Will I get good support - Hangar 247 are on the other side of the world to me?
Running an online business in 2020 ensures it makes absolutely no difference whatsoever if you are based on our local airfield, or you are on the other side of the world. All customers receive the same level of real time customer service and responsiveness.

Can I contact Hangar247 at anytime?
Yes. As we are servicing customers worldwide our office is manned 18 hours per day.
 
What is the best means to contact Hangar247?
Owing to the number of customer enquiries we field, the most effective way to contact us is via email.

How long do you take to respond to general enquiries?
Most enquiries are normally responded to within 30 minutes, including on weekends and public holidays.

Can I contact Hangar247 about an aircraft I am interested in about?
You should always make your enquiry direct with the seller/broker/dealer via the 'contact the seller' link displayed on each listing.

What is required to register as a user? 
User registration only requires a valid email address. The process is free of charge and there is no approval delay.

Can I load my own advert?
Yes, as long as you have registered as a user on Hangar247.

How quickly before the advert appears live?
Immediately once they checked/moderated by Hangar247. Checking adverts is normally completed within 15 minutes of them being loaded.

Can I change or update the advert myself?
Yes, at any time and as often as you require and there is no delay for any changes to appear live. 

Can I hide the aircraft tail and serial numbers from listings?
Yes, just click this option when loading the listing information and these details will not appear. You will also need to load the photos with the tail number blanked out.
For all listings that require the tail/serial numbers to remain confidential - we still require this information to be able to place a listing. This ID remains a critical function to ensure that any aircraft or helicopter can only be listed once.

Explain what do you mean by checking/moderating all adverts?
Moderation just means that our team reviews every advert placed on Hangar247 and makes adjustments where necessary. This process ensures that all advert content is consistent, accurate, relevant and that there is no duplication or omission of information so that our listings are of the highest quality.

Cost to register as a user?
Free of charge.

Costs to advertise on Hangar 247?
> Casual adverts are USD$49, fixed fee until sold.
> Brokers and dealers normally operate under a custom package specifically tailored to suit their business, priced on application.
> There is no commission on sales or any other Hangar247 services.

How do I pay?
Simply pay online via your credit/debit card or PayPal account.

How do I make payment online?
Pay online via your credit card. Hangar247 accepts all cards including VISA/Mastercard/Amex/Diners.

Are my credit card details secure on Hangar247?
Yes. All our online payments are facilitated through global online payments facilitator PayPal.
Hangar247 does not retain any customer credit card details.

I suspect that an advert is suspicious and maybe a scam.
Please report any suspicious adverts to us immediately support@hangar247.net

The seller will not return contact, despite repeated communications?
If you are experiencing no response from a seller then please notify us and we will also make contact to find out why.
Hangar247 makes every effort to ensure that listings are suspended/removed where the seller remains unresponsive.

Can Hangar247 enforce sale terms agreed but later reneged on, by either the buyer or seller?
No. We do not get directly involved at all in the negotiations/contractual/transactional detail between buyer and seller. Buyers and sellers always enter negotiations at their own risk and we strongly recommend that all parties read our separate advice under HELP FOR BUYERS & SELLERS.

Can you provide a valuation or recommendation on the asking price for a listing?
Yes, although this is provided independently on a paid consultancy basis through parent company Southern Aircraft Sales Ltd.

Whilst this advice can be provided relatively quickly and inexpensively, Hangar247 does not provide an informal commentary from the side line on recomended asking prices.
  
Can you provide a sales agreement?
Yes, per above this is also only available on a paid consultancy basis via Southern Aircraft Sales Ltd.